Returns and Exchanges Policy and Procedure

Customer Satisfaction is Important to us:

a. If you are not completely satisfied with your order, return it to Sterling City within 30 days of the date of order place for an exchange, refund, or store credit. Sterling City must receive the order item(s) NEW, not used and original sellable condition. Sterling City will refund the item price paid plus tax (if applicable). All Shipping charges are non-refundable.  In order to get full refund or exchange, please follow the procedures below.

1.    Return Merchandise Authorization (RMA) Number

Inspect your order items as soon as possible.  To return or exchange an item, you must notify Sterling City within 24 hours of receiving merchandise by email or phone. To notify us via email, send an email to returns@sterlingcity.net with your original order number and list of item number. All customized / personalized items are not refundable or exchangeable. Please indicate the best way for us to contact you. To notify us by phone, please call (800) 571-2489. You will be provided with a RMA (Return Merchandise Authorization) Number and address to which the item(s) should be sent. All returns must have an RMA Number. NO EXCEPTIONS!

2.    Prepare Return package for shipment.

Please pack the item in its original gift box and then place this gift box into a sturdy, exterior box filled with sufficient cushioning on all sides of the gift box for transport. The Return Merchandise Authorization (RMA) Number must be clearly marked on the outside of the box. Customer is responsible for the costs of and arrangements for the shipment of the items being returned. You must take reasonable care to ensure that the items are not damaged during their return as well as obtain sufficient insurance to cover the purchase price of the item(s) being returned in case of damage during return shipment.

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